Support & Contact
You will find information about the way our Ombudsman and Complaints Channel work, plus contacts.
To provide clear and precise information to clients/users regarding products and services, and to ensure clients/users that their claims will be investigated independently, impartially, and promptly to improve the quality of the service provided by Rabobank Brazil.
As a result of COVID-19 contingency measures, the ombudsman is only available by e-mail
Clients/users must provide their name, individual tax number, contact details (telephone and e-mail) and the reason they are using this channel.
Client/user services and the ombudsman Monday to Friday, from 10:00 am to 5:00 pm.
The Ombudsman impartially defends the rights and interests of Rabobank Brasil clients/users, including the mediation of conflicts. The Ombudsman is responsible for receiving, registering, analyzing, instructing and responding to queries, suggestions, complaints and criticisms from clients/users about activities related to the products and services provided by Rabobank Brasil which have not been satisfactorily resolved by the bank's usual service channels.
When contacting the Ombudsman, the client/user will get a service protocol number to monitor the progress of their request. The Ombudsman responds within ten working days, accompanying the specific areas until the end, and suggesting ways to improve routines and work processes.
The reporting channel is available below (access code: 70845), or on 0800-8919678 (access code: 70845).
Available from Monday to Friday from 8h to17h
Phone: +55 11 3940- 4196
Aline de Freitas Martins
Phone: +55 11 3940- 6576
The Complaints Channel is made available for employees, clients, users, partners, or suppliers to report any illicit occurrences related to the bank’s activities without identifying themselves.
The attendant protects the information provided, evaluates it and forwards any complaints made to be resolved, strictly observing the legal provisions related to confidentiality.