Contact us in various ways
Support & Contact
On this page, you will find information about our Ombudsman Office and Whistleblowing Channel, including how they operate and how to contact them.
Contact Us
Contact Us is the general channel for getting in touch with Rabobank. However, if you are a customer and/or user of our products and services and have experienced any service issues or dissatisfaction, please refer to the Ombudsman Service Channels.
E-mail: faleconosco@rabobank.com
Phone: Contact Us - +55 11 5503-7415
Ombudsman
To provide clear and precise information to clients/users regarding products and services, and to ensure clients/users that their claims will be investigated independently, impartially, and promptly to improve the quality of the service provided by Rabobank Brazil.
Client/user services and the ombudsman Monday to Friday, from 10:00 am to 5:00 pm.
The Ombudsman impartially defends the rights and interests of Rabobank Brasil clients/users, including the mediation of conflicts. The Ombudsman is responsible for receiving, registering, analyzing, instructing and responding to queries, suggestions, complaints and criticisms from clients/users about activities related to the products and services provided by Rabobank Brasil which have not been satisfactorily resolved by the bank's usual service channels.
When contacting the Ombudsman, the client/user will get a service protocol number to monitor the progress of their request. The Ombudsman responds within ten working days, accompanying the specific areas until the end, and suggesting ways to improve routines and work processes.
Available in Portuguese at the Portuguese website.
Whistleblowing Channel
The Whistleblowing Channel is available through the website below or by phone at 4003-3316 (toll-free) or +55 (11) 4700-8838 (local call charges may apply). When using either of these phone channels, you will be asked to provide the company code: 126739.
Trusted People (External)
Service hours: Monday to Friday, from 8:00 a.m. to 5:00 p.m.
Luana A Costa
E-mail: luanaacosta@kpmg.com.br
Phone: +55 11 3940- 6108
Aline de Freitas Martins
E-mail: alinemartins@kpmg.com.br
Phone: +55 11 3940- 6576
In compliance with CMN Resolution No. 4,859/2020, the Whistleblowing Channel is made available so that employees, contractors, customers, users, partners, or suppliers may report, without the need to identify themselves, situations that indicate potential unlawful conduct of any nature related to the institution’s activities.
The Channel supports integrity, transparency, and regulatory compliance by ensuring that concerns can be reported and properly investigated, including, but not limited to (non-exhaustive list): fraud, corruption, conflicts of interest, irregularities in contracts or expenses, suspected misconduct, regulatory violations, unethical behavior, misuse of information or systems, improper manipulation of financial or non-financial information, violations of applicable laws and regulations, including anti-corruption, antitrust/competition, anti-money laundering and counter-terrorist financing, sanctions, and consumer protection requirements, as well as criminal offenses or serious misconduct, including human rights violations, among others.
The reports received are handled by a responsible and independent function that safeguards the information provided, reviews the reports, and ensures their proper referral for investigation, guaranteeing that the necessary measures are taken.
The confidentiality of the information and the protection of the whistleblower’s identity are guaranteed. Any form of retaliation against individuals who, in good faith, submit reports or communicate suspicions through this Channel is strictly prohibited, in full compliance with the legal requirements regarding confidentiality and data protection.