Customer Service and Ombudsman
What is the channel for?
To provide information to the client/user in a clear and precise way regarding products and services, in addition to assuring to the client the examination of their claims, in an independent, impartial and timely way, while seeking to improve the quality of services provided by the Rabobank Brazil.
Telephone number: (+55) 0800 703 7016 (toll free)
Mail (Postal Address): Av. Das Nações Unidas, 12.995 – 7º andar– Brooklin – SP – CEP: 04578-000
To enable the Ombudsman’s activities, the client/user has to provide his/her name, CPF number, contact (telephone and email) and the reason why is using the Ombudsman channel.
The client/user service and ombudsman is available from Monday to Friday, from 10am to 5pm.
How does the Ombudsman of Rabobank International Brazil work?
The Ombudsman, in an independent and impartial way, defends the rights and interests of the client / user within Rabobank Brazil, also acting in the mediation of conflicts. The Ombudsman is responsible for receive, record, analyze, instruct and respond to queries, suggestions, complaints and criticisms of clients / users about activities related to the products and services provided by Rabobank Brazil, which were not adequately addressed by the Bank's public service channels. When submitting the complaint to the Ombudsman, the client / user will receive a service protocol number to follow the progress of his/her request. The Ombudsman also guarantees the right to respond to the complaints within a maximum period of 10 working days, accompanying them from the specific areas to the final solution and suggesting actions to improve routines and work processes.