What is the Ombudsman service of Rabobank International Brasil?

The Ombudsman is an official service, responsible for representing the interests of the public by investigating and addressing complaints reported by customers.

What is the role of the Ombudsman?

The Ombudsman must ensure the treatment of customer's complaints in an independent and unbiased manner, while seeking to improve the quality of services provided by the bank.

How does the Ombudsman of Rabobank International Brasil work?

The Ombudsman protects the rights of bank customers, receiving, appraising and addressing complaints and/or suggestions, and identifying the best possible solution for any case presented. Local rules and legislation concerning the confidentiality of customers' personal information are strictly observed at all times.

The Ombudsman guarantees that all claims will be answered in the shortest possible timeframe, providing follow-up with all internal departments involved with handling claims and offering suggestions for improving the bank's routines and procedures.

How can the customers access the Ombudsman service?

The Ombudsman is available from Monday to Friday, from 9am to 6pm, through the e-mail ouvidoria@rabobank.com or through the telephone number 0800 703 7016 (toll free).