Rabobank Brazil


Contact Rabobank

Address

Contact Rabobank
Postal Address
Av. das Nações Unidas, 12.995,
Ed. Plaza Centenário, 7º andar
CEP: 04578-000, São Paulo
Telephone + 55 11 5503-7000

Press Contact
Fabiana Jacomini
(11) 3376-5000
marjorie@smartpr.com.br

Working at Rabobank
recursos.humanos@rabobank.com

Customer services and Ombudsman

It is available from Monday to Friday, from 10am to 5pm, by the telephone number (+55) 800 703 7016 (toll free).

What is the role of the Ombudsman?
Provide information to the client in a clear and precise way regarding products and services, in addition to assuring to the client the examination of their claims, in an independent, impartial and timely way, while seeking to improve the quality of services provided by the bank.

How does the Ombudsman of Rabobank International Brazil work?
The ombudsman protects the rights and interests of customers within the bank, receiving, appraising and addressing complaints and/or suggestions, in search of solutions, observing , strictly observing the legal determinations regarding the confidentiality of customers' personal information. Guarantees that all claims will be answered in the shortest possible timeframe, providing follow-up with specific departments with handling claims and offering suggestions for improving the bank's routines and procedures.

Whistleblowing

The Whistleblowing Channel is available from Monday to Friday, from 10am to 5pm, by the e-mail canaldedenuncias@rabobank.com or by the telephone number (+55) 800-777 8727 (toll free).

How does the Whistleblowing Channel work?
The Whistleblower Channel is available to clients, business partners, suppliers or third parties to report, anonymously, situations in which there are indications of any kind of unlawful conducts related to the bank activities.

What is the role of the Whistleblowing Channel attendant?
The Whistleblowing Channel attendant is very careful with the information provided by the whistleblower. The attendant receives, evaluates and address internally the issues raised through the whistleblowing reports made, in search of solutions, strictly observing the legal determinations regarding the confidentiality of the whistleblowing report related data.